Refund policy

Return & Refund Policy

Thank you for your purchase from Willow & Rae. Not completely satisfied with your order? No worries — we're here to help, and in most cases you won't even need to ship anything back.

30-Day Resolution Window

You can submit a return or refund request within 30 days of receiving your item. Simply email us at info@willowandrae.com with your order number — we typically respond within one business day.

How It Works

Email info@willowandrae.com with your order number and a short description of the issue.
For damaged, defective or incorrectly delivered items, please include a few clear photos.
We'll confirm the best resolution with you — a replacement, a partial refund, store credit, or another appropriate solution. In most cases you keep the item and pay no return shipping.

Damaged, Defective or Incorrectly Delivered Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 24 hours of delivery with photos and a description of the issue. We'll make it right with a free replacement or a refund to your original payment method — whichever you prefer.

Change of Mind

Ordered the wrong size, or is the item just not for you? We offer flexible resolutions such as a partial refund or store credit — you keep the item, with no need to arrange return shipping. Store credit is issued as a gift card that never expires and can be used on anything in our store.

Exchanges

Need a different size or color? Contact us and we'll arrange a suitable solution for you.

Refund Processing

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the amount to appear on your statement. Store credit is issued instantly by email.

Cancellations

To keep delivery times short, orders are sent to our fulfillment center for processing shortly after purchase. Once processing has begun, cancellation is generally no longer possible. If you change your mind, contact us at info@willowandrae.com as soon as possible and we will try to intercept your order — if that is no longer possible, our flexible resolution options above apply once your order arrives.