Women's Urban Hoodie Dress

Thank you for your purchase from Recovr. Not completely satisfied with your order? No worries — we’re here to help. Below you’ll find the details of our return and refund policy.

We offer a 30-day return period, which means you can request a return within 14 days of receiving your item.

Yes, Recovr accepts returns for all products, provided the return request is submitted within 30 days and the item meets the conditions outlined below.

Thank you for your order from Recovr!
We strive to provide a smooth and transparent shipping experience. Below you’ll find all the details of our shipping policy.

We offer free standard shipping on all orders — no minimum order value required.

The total delivery time consists of order processing time and shipping time. The estimated total delivery time is 4–7 business days.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

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Frequently asked questions

What size should I choose?

We recommend checking our size guide before ordering. If you're between sizes, size up for a more relaxed fit or size down for a snug look. All measurements are listed on each product page.

How long does shipping take?

Orders are delivered within 5–7 business days. You'll receive a tracking link by email as soon as your order ships.

Can I return my order?

Yes — we offer 30-day returns on all orders. Items must be unworn and in original condition. Visit our Returns page to start a return.

Will the item look the same as in the photos?

We do our best to show accurate colors and fit. Minor differences in color may occur due to screen settings. If you're unsure, our team is happy to help.

How can I contact customer support?

You can reach us via the Contact page or by emailing info@willowandrae.com. We typically respond within 24 hours on business days.